Published : July 20, 2026
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Human Resources Management - Electronic Service Register (e-SR)
Rollout of enhanced e-SR.2.0 application for digitization and maintenance
of Government Employee Service Records - Orders - Issued.G.O.MS.No. 57, Dated: 20-07-2026
Read the followings
1. Letter No. PAG (A&E)/AP/CWSG/PM-I/2026-27/8102.
2. G.O.Ms.No.99, Finance (HR-II-FR) Department, dated 27.06.2018.
3. G.O.Ms.No.99, Finance (HR-IV-FR&LR) Department, dated 03.12.2020.
4. Circular Memo No.3194187, FIN01 HROPDPP/25/2026 HR-I, Finance (HR-I, PLG. & Policy) Department, dated 26.03.2026.
Government, vide G.O second read above, issued orders for replacing the
existing Physical Service Registers with Electronic Service Registers (e-SR) and
amended Annexure-II, Part-III read with Rule 74(a) (iv) of the Fundamental
Rules, prescribing Form-10 for maintenance of Service Registers of Government employees in electronic form.
2.Subsequently, vide G.O third read above, Government ordered
maintenance of Service Registers through Electronic Service Register (e-SR)
system with defined modules and user interfaces to improve efficiency,
transparency and accessibility. Accordingly, the e-SR application was developed
and rolled out for capturing service event-wise information from the Physical
Service Registers and obtaining confirmation by the respective Drawing and
Disbursing Officers. Though substantial progress was achieved during the initial
phase, the exercise could not be completed in all Departments due to the COVID-
19 pandemic and other administrative constraints. The data entered till date has,
however, been preserved in the system.
3.Government has since introduced Retirement Benefits Processing System
(RBPS) for end-to-end electronic processing of pension proposals covering
submission, scrutiny, sanction, authorization and disbursement of retirement benefits. The Accountant General (A&E), Andhra Pradesh has emphasized the need for authenticated electronic Service Registers to facilitate timely pension authorization and reduce dependence on movement of Physical Service Registers. Physical SRs are the only manual intervention in the entire RBPS
workflow and introducing e-SRs will make the entire workflow seamlessly digital.
4.Further, Government, vide Circular Memo fourth cited, introduced e-
Human Resource Master (e-HRM) framework for maintaining accurate,
authenticated and up-to-date information relating to sanctioned posts and
personnel in accordance with the applicable General and Special Service Rules.The e-HRM framework serves as the foundation for integrated Human Resource
Management in the State Government.
5.To align the e-SR with the e-HRM framework and to facilitate seamless
integration with the Retirement Benefits Processing System (RBPS) and Payroll
system, the existing e-SR application has been comprehensively redesigned as
e-SR.2.0 with significant enhancement. The enhanced application enables
digitization, validation and authentication of existing physical Service Register
data presently maintained in the Physical Service Register and provides
dedicated modules for recording all future service events electronically. The
authenticated e-SR so created shall progressively replace the Physical SR and
serve as the authoritative electronic record of Government service of employees
and for all Human Resource Management processes.
6. Under the existing system, service events recorded in the Physical
Service Register and corresponding payroll actions are processed independently.
Accordingly, pre-payroll activities such as annual increment, AAS, pay fixation,
promotion, transfer, leave affecting pay and revision of pay are separately
carried out in NIDHI. The enhanced e-SR.2.0 establishes automation of HR
processes by enabling authenticated service events records in e-SR to drive
downstream HR and payroll processes. This will ensure single source of truth in
HR processes also.
7.Accordingly, all legacy entries available in the Physical Service Register
shall be digitized, verified and approved through the enhanced e-SR application.
The completeness and correctness of the legacy Service Register data shall be
the responsibility of the concerned Government employee and HR Manager. HR Manager is the competent authority for recording of events of the employees'
service matters in the SR.
8.The e-SR.2.0 application comprises the following modules:
a. Basic Details.
b. Home-Town and Other Personal Details.
c. Service Events.
d. Incentives.
e. Loans and Advances.
f. Leave Ledger.
g. Leave Travel Concession Details.
h. Departmental Tests and Training Details.
The e-SR 2.0 has simplified workflow to facilitate expeditious completion
of the exercise. As part of the revised workflow, an additional Checker role has
been introduced to strengthen verification and ensure accuracy of the digitized
service data before approval by HR Manager.
10. The Head of Office shall configure the workflow in the system by
assigning the Checker and the HR Manager. The Government employee shall
scan the physical service Register and upload the same and then undertake entry
of the service events, duly noting the page number of events as per scanned
copy. The Checker shall verify the entries with reference to the scanned copy of
the Service Register, and forward to the HR Manager/authorized officer for final
approval.
11. To facilitate verification, the application provides indexed access to the
scanned copies of the Physical Service Register. The e-SR data, as is available
as per the exercise done earlier in the years 2020 and 2021, also will be
displayed for indexation and confirmation. Detailed User Manuals for all
stakeholders shall be made available in the respective user logins.
12. Accordingly, Government hereby orders that the Physical Service
Registers of all the Government servants shall be converted into and
progressively replaced with e-SR as per the following Schedule. The Physical
Service Register once converted into e-SR, shall be a permanent record and kept
in safe custody. The implementation schedule for the e-SR 2.0 is as below.
Phase 1: Establishments in Secretariat & HoDs
Sl. No. - Activity -Timeline:
1 Rollout of the enhanced e-SR application 20.07.2026
2.Data entry of Physical Service Register details and uploading of Scanned Physical SR and documents, if any, by Government employees:20.07.2026 to 05.08.2026
3.Verification by checker and approval by the HR Manager/Head of Office: 25.07.2026 to 31.08.2026
4.Mandatory recording of all future (live) service events through the respective e-SR
modules/screens With effect from
01.09.2026
Phase 2: All remaining establishments of State Government
Sl. No. - Activity - Timeline
1 Rollout of the enhanced e-SR application 01.08.2026
2.Data entry of Physical Service Register details and uploading of Scanned Physical SR and documents, if any, by Government employees 01.08.2026 to15.08.2026
3.Verification by checker and approval by the HR Manager/Head of Office 05.08.2026 to 31.08.2026
4.Mandatory recording of all future (live) service events through the respective e-SR modules/screens With effect from 01.09.202
13. After completion of the above exercise, all service events arising on
or after 01.09.2026 shall invariably be recorded in the respective e-SR modules
immediately upon issue of orders by the competent authority. The respective
offices may continue to use e-SR for an employee once the physical SR is digitised
and confirmed by the HR Manager. Such events shall include, inter alia, annual
increments, AAS, pay fixation, promotions, transfers, leave, suspension,
reinstatement, probation declaration and all other events affecting service
conditions or pay. The concerned authorities shall ensure that the e-SR is updated promptly so that subsequent payroll, pension and Human Resource Management processes are supported through authenticated electronic service records.
14. The Chief Executive Officer, APCFSS shall ensure roll-out of the enhanced
e-SR application as per the above schedule, provide necessary technical support
and user manuals, conduct user training and facilitate successful completion of
the legacy digitization exercise.
15. All the Secretariat Administrative Departments, Heads of Departments, District Collectors, Heads of Offices, Drawing and Disbursing
Officers and HR Managers shall ensure strict adherence to the above
instructions and timelines. The progress of data entry, verification and
approval shall be closely monitored to ensure completion of the exercise
within the stipulated time.
(BY ORDER AND IN THE NAME OF THE GOVERNOR OF ANDHRA PRADESH)
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