Published : August 01, 2026
You might be interested in:
Sponsored Links
IBPS CSA Recruitment 2026 – CRP CSA XVI Notification Released
The Institute of Banking Personnel Selection (IBPS) has released the CRP CSA-XVI notification for recruitment of Customer Service Associates (CSA) in participating Public Sector Banks. The recruitment process is being conducted for vacancies relating to 2027-28.
This is an important opportunity for graduates looking to build a career in India's Public Sector Banks. Candidates selected through the Common Recruitment Process may receive provisional allotment to one of the participating banks based on merit-cum-preference, State/UT-wise vacancies and applicable reservation guidelines.
The recruitment consists of two major online examinations — Online Preliminary Examination and Online Main Examination. Candidates who qualify in the Preliminary Examination will be shortlisted for the Main Examination.
Online registration starts on August 1, 2026, and the last date to submit applications is August 21, 2026. The Preliminary Examination is tentatively scheduled for October 2026, while the Main Examination is expected in December 2026.
IBPS CSA Recruitment 2026 Highlights
Particular Details
Recruitment IBPS CRP CSA-XVI
Post Name Customer Service Associate (CSA)
Cadre Clerical Cadre
Recruitment Authority Institute of Banking Personnel Selection
Participating Organisations Public Sector Banks
Vacancy Year 2027-28
Application Mode Online
Registration Starts 01 August 2026
Last Date 21 August 2026
Preliminary Exam October 2026
Main Exam December 2026
Provisional Allotment March 2027
Qualification Graduation
Age Limit 20–28 years
Selection Process Preliminary Exam + Main Exam + applicable subsequent process
AP Vacancies 186
Telangana Vacancies 191
The vacancies notified are indicative/anticipated vacancies, and actual provisional allotment will depend on vacancies subsequently reported by participating banks.
IBPS CSA XVI Important Dates 2026
Candidates planning to apply should note the following tentative schedule.
Event Date/Schedule
Online Registration Starts: 01 August 2026
Last Date for Online Registration: 21 August 2026
Application Fee: Payment 01 August to 21 August 2026
Application Edit Window: 2 days after registration closes; exact dates to be notified
Pre-Examination Training: September 2026
Preliminary Call Letter: September 2026
Preliminary Examination: October 2026
Preliminary Result: November 2026
Main Exam Call Letter: November 2026
Main Examination: December 2026
Provisional Allotment: March 2027
The schedule is tentative and candidates should follow subsequent IBPS announcements for changes.
Participating Banks in IBPS CRP CSA XVI
The notification lists the following participating Public Sector Banks: Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank and Union Bank of India.
Recruitment is conducted on a State/UT-wise basis, and a candidate can apply for vacancies in only one State or Union Territory.
This point is particularly important. Candidates should carefully check vacancies, local-language requirements and their preferred State/UT before submitting the application because the State selected for provisional allotment cannot later be freely changed.
IBPS CSA Salary 2026
The official notification specifies the following basic pay scale for Customer Service Associates:
₹24,050 – ₹64,480
The notified scale is:
₹24,050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
In addition to basic pay, selected CSAs will be eligible for allowances and perquisites according to the rules of the participating bank concerned.
Therefore, actual monthly earnings can depend on the bank, place of posting and allowances applicable under that bank's rules.
IBPS CSA Vacancy 2026
The notification contains State/UT-wise and category-wise indicative vacancies. Candidates must remember that these vacancies are indicative and may change based on the requirements reported by participating banks.
Total Vacancies:11403
Andhra Pradesh – 186 Vacancies
For Andhra Pradesh, the notification shows a total of 186 indicative vacancies.
The category-wise distribution is:
Category Vacancies
SC 33
ST 11
OBC (NCL) 53
EWS 14
UR 75
Total 186
Bank-wise vacancies include Bank of Baroda – 20, Bank of Maharashtra – 15, Canara Bank – 5, Central Bank of India – 28, Indian Bank – 55, Indian Overseas Bank – 25, Punjab National Bank – 30 and UCO Bank – 8. Union Bank of India's vacancies are shown as NR (Not Reported) in the vacancy table.
Andhra Pradesh Local Language
For Andhra Pradesh, the specified local languages for LLPT are:
Telugu / Urdu.
The examination versions available for Andhra Pradesh include English, Hindi and Telugu.
Telangana – 191 Vacancies
For Telangana, a total of 191 indicative vacancies are shown.
Category Vacancies
SC 29
ST 18
OBC (NCL) 48
EWS 16
UR 80
Total 191
Bank-wise vacancies include Bank of Baroda – 15, Bank of India – 5, Bank of Maharashtra – 11, Canara Bank – 15, Central Bank of India – 30, Indian Bank – 50, Indian Overseas Bank – 40, Punjab National Bank – 12, Punjab & Sind Bank – 3 and UCO Bank – 10. Union Bank of India vacancies are listed as NR.
For Telangana, the specified local languages are Telugu / Urdu, while available exam versions include English, Hindi, Telugu and Urdu.
IBPS CSA Eligibility Criteria 2026
Applicants should verify all eligibility requirements before completing registration. Merely appearing in or qualifying through the Common Recruitment Process does not itself guarantee employment. Final eligibility and recruitment remain subject to verification and the participating bank's requirements.
Educational Qualification
As on 21 August 2026, candidates should possess:
A Degree (Graduation) in any discipline from a university recognised by the Government of India or an equivalent qualification recognised by the Central Government.
Candidates must possess a valid degree certificate/mark sheet and indicate their graduation percentage during online registration.
The final result of the required educational qualification must have been declared on or before 21 August 2026.
Computer Knowledge
Operating and working knowledge of computer systems is mandatory.
The candidate should have a Certificate/Diploma/Degree in computer operations or computer language, or should have studied Computer/Information Technology as a subject in High School, College or an Institute.
IBPS CSA Age Limit 2026
Age will be calculated as on 01 August 2026.
Minimum Age: 20 years
Maximum Age: 28 years
The candidate should have been born not earlier than 02 August 1998 and not later than 01 August 2006, with both dates inclusive.
Age Relaxation
The notification provides upper-age relaxation for eligible reserved categories, including:
Category Relaxation
SC/ST 5 years
OBC – Non-Creamy Layer 3 years
Persons with Benchmark Disabilities 10 years
Ex-Servicemen/DESM As specified in notification
Eligible widows/divorced/legally separated women Up to specified category-based maximum ages
For eligible widows, divorced women and women legally separated from their husbands who have not remarried, the age concession is up to 35 years for General/EWS, 38 years for OBC and 40 years for SC/ST candidates.
Local Language Requirement
Local-language proficiency is a significant part of this recruitment.
Candidates applying for a particular State/UT should be able to:
Read, write, speak and understand the specified/opted local language.
At the application stage, candidates must choose one language from the languages prescribed for their State/UT.
Candidates who can produce a Class 10 or higher mark sheet/certificate showing that they studied the selected local language will not be required to undergo the Local Language Proficiency Test.
For other applicable candidates, LLPT is conducted after qualifying the Main Examination/provisional allotment but before joining the bank. It is qualifying in nature, and failure to qualify means appointment will not be offered.
IBPS CSA Application Fee 2026
The application fee must be paid online between 01 August and 21 August 2026.
Category Fee
SC/ST/PwBD/ESM/DESM ₹175
All Others ₹850
The above amounts are inclusive of GST. Bank transaction charges, where applicable, must be borne by the candidate.
A separate ₹200 inclusive of GST fee applies for modifying/correcting the application through the notified Edit Window. This correction fee applies uniformly irrespective of category and is non-refundable.
IBPS CSA Selection Process 2026
The recruitment process primarily includes:
1. Online Preliminary Examination
2. Online Main Examination
3. Local Language Proficiency requirements, where applicable
4. Provisional allotment and document/eligibility verification as applicable
The Preliminary Examination is a screening stage. The notification clearly states that marks obtained in the Online Main Examination only will be considered for final merit listing.
IBPS CSA Preliminary Exam Pattern 2026
The Preliminary Examination is an online objective test carrying 100 marks.
Test Questions Marks Time
English Language 30 30 20 minutes
Numerical Ability 35 35 20 minutes
Reasoning Ability 35 35 20 minutes
Total 100 100 60 minutes
Candidates must qualify in each of the three tests by obtaining cut-off marks decided by IBPS. An adequate number of candidates will then be shortlisted for the Main Examination.
IBPS CSA Main Exam Pattern 2026
The Main Examination consists of 160 questions for 200 marks, with a total duration of 125 minutes.
Test Questions Marks Time
General/Financial Awareness 40 50 20 minutes
General English 40 40 35 minutes
Reasoning Ability 40 60 35 minutes
Quantitative Aptitude 40 50 35 minutes
Total 160 200 125 minutes
The individual tests are separately timed.
Negative Marking
Negative marking applies to both the Preliminary and Main objective examinations.
For every incorrect answer, one-fourth (0.25) of the marks assigned to that question will be deducted.
There is no penalty when a question is left unanswered.
Candidates should therefore avoid unnecessary guesswork when they cannot reasonably eliminate options.
Final Merit and Provisional Allotment
Only marks obtained in the Online Main Examination are considered for final merit listing.
Candidates must obtain the required minimum score in each Main Examination test as well as the prescribed minimum total score. Cut-offs depend on factors including State/UT-wise vacancies.
The Main Examination carries 200 marks, which will be converted to a score out of 100 for provisional allotment.
Provisional allotment is expected in March 2027 according to the tentative schedule.
How to Apply for IBPS CSA Recruitment 2026
Applications are accepted online only. Candidates should access the official IBPS portal and open the CRP CSA section, followed by the online application option for CRP Customer Service Associates (CRP-CSA-XVI).
New applicants need to complete registration by entering their basic information. The system generates a provisional registration number and password, which candidates should retain carefully.
During the application process, candidates are required to upload documents such as their photograph, signature, left thumb impression and handwritten declaration. The notification also requires the SSC/SSLC/10th Standard or equivalent certificate and other applicable certificates. A photograph must additionally be captured/uploaded through webcam or mobile phone during registration.
Candidates should carefully verify all entries before completing registration and ensure that the State selected for provisional allotment is correct.
Online Payment Methods
The application fee can be paid online through supported modes including Debit Card, Credit Card, Internet Banking, IMPS, Cash Cards/Mobile Wallets and UPI, according to the notification.
Candidates should retain the application and payment records after successful submission.
Important Documents
Candidates should keep their educational and identity documents ready throughout the recruitment process. At joining/document verification, applicable candidates may need the system-generated application printout, date-of-birth proof, valid photo identity proof, graduation mark sheets/certificates, local-language study evidence, category certificate, EWS certificate, disability certificate or other eligibility documents as prescribed.
Failure to produce required eligibility documents at the appropriate stage can make the candidate ineligible for further recruitment processing
Call Letter Instructions
IBPS will make Preliminary and Main Examination call letters available online. No hard copy of the call letter or information handout will be sent by post or courier.
Candidates will need their Registration Number and Password/Date of Birth to download the call letter.
A particularly important instruction concerns the Preliminary call letter: it is authenticated/stamped at the examination venue and returned to the candidate. Candidates shortlisted for the Main Examination must retain and bring this authenticated Preliminary call letter and authenticated/stamped ID-proof copy along with the Main call letter and required documents.
Why IBPS CSA Recruitment 2026 Is Important for Bank Job Aspirants
CRP CSA-XVI offers graduates a route into the clerical cadre of multiple Public Sector Banks through one common recruitment process. Candidates can compete for State/UT-specific opportunities and may receive provisional allotment to a participating bank based on merit-cum-preference and available vacancies.
For Andhra Pradesh and Telangana candidates in particular, the notification currently lists 186 and 191 indicative vacancies respectively, making the recruitment relevant for Telugu-speaking banking aspirants.
Because the registration period ends on 21 August 2026, candidates should verify their graduation status, age, local-language eligibility, category documents and uploaded documents before final submission.
Frequently Asked Questions – IBPS CSA Recruitment 2026
1. What is IBPS CSA XVI?
IBPS CRP CSA-XVI is the Common Recruitment Process for recruitment of Customer Service Associates in participating Public Sector Banks for vacancies of 2027-28.
2. What is the last date to apply for IBPS CSA Recruitment 2026?
The last date for online registration is 21 August 2026.
3. When does IBPS CSA registration start?
Online registration begins on 01 August 2026.
4. What qualification is required?
Candidates need a Graduation degree in any discipline from a recognised university or an equivalent qualification recognised by the Central Government. The required qualification should be completed by 21 August 2026.
5. What is the age limit?
The basic age limit is 20 to 28 years as on 01 August 2026, subject to applicable relaxation.
6. What is the application fee?
SC/ST/PwBD/ESM/DESM candidates pay ₹175, while all other candidates pay ₹850, inclusive of GST.
7. How many vacancies are available in Andhra Pradesh?
The notification lists 186 indicative vacancies for Andhra Pradesh.
8. How many vacancies are available in Telangana?
The notification lists 191 indicative vacancies for Telangana.
9. Is there negative marking?
Yes. One-fourth or 0.25 of the marks assigned to a question is deducted for an incorrect answer.
10. Are Preliminary marks considered for final merit?
No. The notification states that Main Examination marks only will be considered for final merit listing.
11. Is local-language knowledge compulsory?
Candidates must be proficient in the specified/opted local language of the State/UT for which they apply. Applicable candidates may need to qualify in LLPT before joining.
12. What are the local languages for Andhra Pradesh and Telangana?
The specified languages are Telugu/Urdu for both Andhra Pradesh and Telangana.
Conclusion
The IBPS CSA Recruitment 2026 – CRP CSA XVI is a major recruitment opportunity for graduates interested in Public Sector Banking. Online applications are open from 01 August to 21 August 2026, followed by the Preliminary Examination in October 2026 and Main Examination in December 2026 according to the tentative schedule.
Candidates should pay particular attention to State/UT selection, local-language requirements, age eligibility and document requirements before submitting the form. Since the State/UT-wise vacancies are indicative and subsequent recruitment developments are published through IBPS, applicants should continue checking official updates throughout the process.
0 comment